Refund policy
RETURNS
We are happy to offer an exchange or refund within 28 days of delivery for non-bespoke products such as in-stock wallpaper and cushions. Please note that all fabric orders are cut to your specified length and are therefore a bespoke and non-returnable item. If you would like to receive a sample of one of our Fabrics or Wallpapers before you proceed with your purchase, you are able to do so on our website. Made to order cushions and bespoke wallpaper orders are also non-returnable.
In the event that non bespoke items purchased from us are faulty, we will be happy to replace them at no additional shipping charge or, alternatively, to offer a full refund. Receipt of faulty goods should be notified to us within 14 days and returned to us within 28 days or we will not be able to accept the return. Costs of the return of faulty goods will be covered by Barneby Gates.
No liability will be accepted for changes in appearance, performance or defects in any of our fabrics if they are treated after purchase by spraying or processing of any kind, including flame proofing or the application of stain repelling treatments, and no claims for faulty fabrics or wallpapers can be made after the fabrics or wallpapers have been cut or hung.
To be eligible for a return, your Product(s) must be unused and in the same condition that you received it. It must also be in its original packaging.
To return your Product, please email us at info@barnebygates.com and we will issue you with the correct address to return your Products. The price of shipping this Product back to us lies with you.
BESPOKE ITEMS
We do not offer returns or refunds for bespoke or made-to-order Products. This includes all fabrics cut to your specified length, all made-to-order cushions, and all bespoke wallpapers, unless faulty on delivery.
RETURNS SHIPPING
Returns of non-bespoke items purchased from us will be accepted providing items are in their original packaging, unused and in a fully re-saleable condition. Please inform us of your intention to return the goods within 14 days of receipt and please note that the return of goods in perfect condition and original packaging will be the responsibility of the customer.
You will be responsible for the cost and risk of returning the Product(s) to us and/or any new delivery charges for a requested exchange. These costs are non-refundable. If you receive a refund, these shipping charges will be deducted from your refund.
In the event that non bespoke items purchased from us are faulty, we will be happy to replace them at no additional shipping charge.
REFUNDS
Once your return is received and inspected, we will process any refund due to you within 14 days. We will refund the price paid in full subject to any deduction we are entitled to make due to your use of or damage of the Product(s). However, we will not refund your cost of returning the Product(s) to us unless, as stated above, the item is deemed faulty.
Refunds are made by bank transfer, so you will be required to supply us with your bank details for the refund to be actioned.