Shipping policy
SHIPPING: FABRIC & WALLPAPER
- Trade and Retail Customers (UK) via DHL, express delivery 2-3 working days, standard delivery 3-5 working days
- Trade and Retail Customers (EU, US, Canada and Worldwide) via UPS or FedEx, delivery 5-7 working days
SHIPPING OUTSIDE THE UK
All shipments from the UK to destinations outside of the UK may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives. All applicable duties, fees and any additional charges for customs clearance are the customer's responsibility.
DELIVERY
We will send you a Shipping Confirmation with your tracking number for fabric, wallpaper and cushions when your order is on its way.
Your order will be delivered to the delivery address you specify when placing your orderer. If you need to amend the delivery address, please contact us at info@barnebygates.com or 01672 560240. Please note that delivery addresses can not be changed once the order has been dispatched.
INSPECTION OF PRODUCTS
Please open and inspect your order within 24 hours of delivery. If you believe the product was delivered damaged or faulty, please inform us within 14 days by emailing us at info@barnebygates.com with all the details, including your order number, name and address. Please also include photographs of the damage or fault. Failure to do so within this timeframe may result in us not being able to assist you.
Please see RETURNS & REFUND POLICY for further information.